How to properly report a cheater / farmer or potty mouth.

Sorry for not writing much lately. Let me assure you that this isn't because i lost interest but because real life was owning me for the past weeks!

I recently tried to report someone for the use of extremely violent threats towards another player and my request got denied. Needless to say, i was a little upset and angry because i had a screenshot and all that showed the person did say it. The facebook moderator who helped me told me what he needed to report and after i gave it some thought it made sense to me... one line of vulgar language doesn't give any context. I know this wasn't the case but the player who used the vulgar language could have been provoked, so the evidence wasn't sufficient.

So, you seen a hacker/potty mouth and now your seeking to get his ass banned. Well good for you but before you make a fool out of yourself, there is some things you need to know.

rules for reporting: 

1: You need the cheaters nickname AND UserID. (Only a UserID will show ones true identity)
2: You need some evidence or material that shows illegal actions or reasonable doubt.
3: Never publicly report players. (contact the CW staff on Kong or Facebook in a PRIVATE!! message!!)

If the above rules are not met, no action is taken. (and point 3 could even get you in big trouble, especially on kongregate!)

common misconceptions about banning / cheating / etc.

- Very high score. This is not a hack but it's boosters, possibly the 500gp boosterpackage.
- Very high K/D. This is not a hack but a skilled player who has a tailor fit set of talents that make him even more deadly
- Very high kill count. This is not a hack but a skilled player.
- Tier 5/6 Premium gun on low levels. This is a person who either spend a whole lot of gp or more likely : someone who won it in roulette.
- Player doesn't die from head shots. This is lag (high pinger), shotguns, sniperrifles and other low firerate weapons are the first to suffer from this.
- Player knows where the enemy team is where it just spawned somewhere else. This is not a hack per se, many players know how to predict spawns.
- Player moves a number of meters. It looks like he rapidly moves from point to point. This is packet loss.

The above "could" be the result of hacking, but in 99.9% of all cases this is not the fact, thats why asking for a ban with one of the above reasons will result in nothing. Evidence or reasonable doubt is needed for any investigation.

Types of hacks and the chance of you encountering them: 

Wallhack. very low probability, several wallhacks have been banned allready. ( http://vk.com/wall-21974398_5391 )
Radarhack. very low probability however these have been created and stopped so chances are that a new one could surface.
Aimbot. ZERO probability. I'm not saying that its not possible to create an aimbot, I'm just telling that it takes a whole lot more then some cheatengine tampering to create a working aimbot and so far not a single aimbot has surfaced.
Godmode. ZERO probability. The server determines whether you live or die, no client side hack can save you from the server's wrath!

So, you read and understand the above, now it's time to go out and be the games residential vigilante.

Console.

The console is accessed by pressing ~ or F8 while in the game. when you press it, a screen will drop down. The console has an event log, who says what and who kills who. There is 2 things you can use the console for.
1: Determine the UserID of a suspicious player. This can be done by entering the command; "list"
2: Catching someone who's using obscene language. the console shows the chatlog, screenshots of this log are needed for a report.

Screenshots. 

The default key to make screenshots is f5. Many people have disabled CW from posting things on their facebook so in some cases we need other ways to make screenshots. The easy way is to press PrtScr on your keyboard while the game is NOT in fullscreen mode. Then a screenshot is added to your clipboard. You can open MSPaint and paste the clipboard-screenshot and save it. applications like lightshot, fraps and bandicam also allow you to make screenshots.

Movies - The best evidence is shown on video, 

Well for starters screenshots will often do, but when you accuse someone of radar/wallhacking, movies will make much more sense. Screenshot's can not capture people having prior knowledge to the position of other players. Only a video of someone looking though walls, or other suspicious behaviour can expose someone.

Fraps and bandicam are widely used, and bandicam allows you to make video's without having to pay, but there are even more alternatives; http://www.frapsalternative.com/

#1 tip : Have your fraps/bandicam loaded at all times so when you see someone you dont have to switch back to windows and load it. (and possibly miss out on great evidence)

conclusion; 

I admit, reporting someone does take the need for you to become Sherlock Holmes, but you can imagine that if someone is to be punished it calls for some discretion. CW staff wouldn't go out risk loosing a customer over a ban that's not backed by solid evidence.